Refunds/Transfers/Cancellations The West Chicago Park District strives for positive experiences and excellence. If for any reason you are not satisfied with a program or service we will do what we can to earn your satisfaction. A staff member will contact you within 3 days of the receipt of a completed refund form. * A full refund or transfer will be given if the Park District cancels a program. * All withdrawals or transfers initiated by the participant must be approved by the program supervisor. * Refunds or credits requested after the start of class will be prorated for classes held. * No refunds will be granted after 50% participation has occurred. * Refunds will be issued in the form of a check or returned to the credit card used to initiate payment (depending on the method of payment) or a household credit balance. * There are NO cash refunds. If a program fee is $10 or less, a household credit will be given. * Check refunds may take up to 5 weeks and a credit card refund may take 1-2 weeks. * Fees for trips will be refunded only if a seat is resold to a participant on the waitlist. * Event tickets are non-refundable. * Preschool and Before and After School program deposits are non-refundable. * Fitness and Track memberships require a 1 year commitment. * EFT cancellations must be made prior to the 20th of the month. * Splash passes are non-refundable and non-transferable. * Sports participants will not receive a refund after being placed on a team.